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Shipping Information.
Animal Comforts® will ship your order within 7 days* [does not apply to Export Orders - see below] after your order is processed. For embroidered beds, please add two more days. Please remember that your Animal Comforts® pet bed is made to order, especially for you!
Customer Pick-Up.
Animal Comforts® offer customers the availability of collecting their purchase from our warehouse in San Diego, California. If you would like to use this service, please select the Customer Pick-Up option under Delivery Service when you CheckOut!
Animal Comforts® will notify you by email when you purchase is ready for collection.
Services Provided.
Animal Comforts® receives orders 7 days a week. Orders received later in the day, will be processed the following business day. All weekend orders are processed the next business day. Animal Comforts® ship via FedEx® to residential and business addresses in the "48 contiguous states". All shipments are processed by EDI (electronic data interchange) to provide our customers with an efficient, timely residential delivery. If for whatever reason FedEx® cannot be used, our second choice carrier is UPS®. Animal Comforts® offer two shipping alternatives.
Standard Delivery:
Our "Bronze" service, utilizes FedEx® Home Delivery Service the first small-package service dedicated exclusively to residential delivery, with shipments generally arriving in 5 business days from the date shipped [west to east coast]. To view the FedEx® Transit Map, click here.
One of the many benefits of the FedEx® Home Delivery Service are the expanded delivery times, from 9 a.m. to 8 p.m., Tuesday through Saturday, excluding holidays.
Enhanced Delivery:
Our "Silver" service, again utilizes FedEx® Home Delivery Service, but your order will be shipped 3day Air!
FedEx® Home Delivery Service is not available to some rural zip-codes. Any deliveries outside of FedEx® Home Delivery service area will be made by UPS® Ground Service at the same rate.
This chart will give you an idea of the costs. This is just an example, so please remember that bolster-beds will take up more space than pads and pillow beds.
Luxor, Caress and Comfort Collections.
| Service | Production | Transit | Delivery | Style | Approx.Cost |
| Bronze | 7 days(+) | 5 business days(+) | 12 business days(+) | X-Small | $14.00 |
| Small | $22.00 |
| Medium | $26.00 |
| Large | $32.00 |
| X-Large | $42.00 |
| Silver | 7 days(+) | 3 days(+) | 10 business days(+) | X-Small | $42.00 |
| Small | $64.00 |
| Medium | $88.00 |
| Large | $120.00 |
| X-Large | $136.00 |
(+) = Production time does not include order processing, nor embroidery time as at peak times we may outsource embroidery. Current information as at 11.01.2009.
Non-Contiguous & Canada Shipments.
Animal Comforts® will ship to Canada, Hawaii, Alaska, Puerto Rico, the Virgin Islands, Guam, other US territories. USPS® maybe used as a second choice carrier. For more information on delivery to these locations click here.
UK/European Export Shipments.
If you are looking to purchase pet beds to be delivered to a U.K. or European location, please visit our NEW UK/European distributor, Hush-A-Bye Hound based in England, at http://hushabyehound.co.uk.
Shipment Confirmations.
When you order has been shipped, Animal Comforts® will send you a confirmation email, informing you what we shipped, when, where to, and how it was shipped. You will be given a FedEx® tracking number (if applicable). Please allow 1 day* after receiving the email for your tracking number to appear. http://www.fedex.com/us/tracking/ for FedEx® shipments. Just enter the tracking number that we give you into the box, and you be able to find out exactly where your shipment is.
Shipping Address Changes.
Once your order has been submitted, shipping information cannot be changed. We process orders very quickly, and once an order begins the fulfillment process, we are unable to modify any information pertaining to that particular order. We apologize for any inconvenience this may cause, but we hope that in the majority of cases, our faster processing time works to your advantage.
Shipping "Oversize" Beds.
You may be alarmed at our shipping rates! Please remember that most of our beds are big and over-stuffed. Because of this they are shipped as an "oversized" product. Our largest beds (eg. X-Large) are classed by FedEx® as being "over-max" and therefore ship at the FedEx® maximum 70lb rate.
Please note that our enhanced "Silver" service is not available on some X-Large beds.
[ * ] = does not include weekends.
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