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Your AnimalComforts® bed has been made to your specific order, it was not "one of a thousand", we do not produce inventory; it was made exclusively for you!
When we manufacture your bed we are producing it "for you", and because we have literally hundreds of combinations, we are not able to exchange and then resell any of our products.
Therefore we cannot offer exchanges, credits or refunds. Please note that traces of sprays of any sort will void the below detailed Return Option, and/or any other future return option.
Return Option:
However, if for any reason you are unhappy with the quality of your product, or if there is a manufacturing defect with it, please contact us immediately. Contact us by e-mail: services@animalcomforts.com, detailing the precise nature of your problem. All materials and workmanship are warrantied for a period of one year from the date of purchase, and therefore all repairs are carried out at no cost to you during this time.
If needed, we will issue you a return authorization number (RAN), and we will detail the item(s) that you need to return. We have the right to refuse a return that has been shipped without the RAN, and/or not including the correct documentation.
To return an item for exchange/repair, please follow the following steps:
- Goods must be return shipped within 30 days of shipping date. Only return the authorized item (cushion, pad etc)
- Use the original packaging and enclose the original documentation.
- Write the return authorization number (RAN) on the address label on the box.
- Enclose documentation advising us of the problem, and the reason why you are returning the goods.
- Address the package to:
Customer Service Dept.
AnimalComforts® - RAN ( number )
1790 Dornoch Court
San Diego, CA. 92154
Shipping charges are not refundable.
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